In 2021 and beyond, business and technology leaders should not settle for a “new normal,” nor frame the future as the “next normal.” If we really think about it, the business and operational models that powered yesterday’s companies were largely scaled and optimized from paper-based analog processes. Simply digitizing legacy systems, and mindsets, isn’t going to cut it in the new world. We no longer have generous multi-year timelines to transform. It’s time to reimagine the role of digital transformation in the future of work, create new value for digital-first customers, reskill employees for the new world, and explore innovative technologies to build tomorrow’s business, today.
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